MAKING A RESERVATION
To make a reservation we require your contact information, a deposit and a signed rental agreement. The deposit is equal to 25% of your orders total and is applied towards your final balance. Your order will not be considered ‘reserved’ until a deposit has been received and our rental agreement has been signed. Deposits must be made within 7 days from the date your quote was generated or will expire.
All quotes will expire within 7 days from the date your quote was generated. Your quote is not considered "reserved" until a deposit has been received and our rental agreement has been signed, otherwise your quote will expire in 7 days.
Payments can be made in any of the following ways: credit card or cash. Personal checks are not accepted. Business checks are accepted: payable to Frenchy's Rentals LLC. We take payments in person, over the phone or online. You may pay the final balance on your account at any point before your event, but we MUST receive full payment before the items can be delivered. All final balances are due 1 week (7days) prior to your event date. Our delivery drivers do not accept payment upon delivery.
CHANGES AND CANCELLATIONS
Your satisfaction is of the utmost importance to us. The day you book your order the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order.
Any items or reservations cancelled within 7days of your event will be charged at full rental price, regardless of weather conditions or unforeseen circumstances such as the Coronavirus. This charge will be automatically placed on the credit card number on file. This policy helps us to ensure that your order is packed as accurately as possible.
All monies collected are non-refundable. A store credit will be issued and is transferable. Store credits will expire in 1year from the date of your cancelled event unless other arrangements have been made.
The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask about our multi-day rates. All rental rates apply regardless of the actual time used, we do not rent items per hour.
DELIVERY & PICK UP
Delivery times are from 9:30am-1:00pm and/or no later than 2 hours prior to your event. Early delivery is available based on approval and a $30 fee will be applied. After 8pm pick-ups are also available based on approval, fee does vary. Should you have special delivery requests, please contact us and we will do our best to accommodate your needs. Your estimated delivery time will be confirmed the week of your event.
CUSTOMER WAREHOUSE PICK-UP
Payment must be paid in full by credit/debit card only. We do not accept cash payment for customer warehouse pickups. We also require a copy of a photo ID. Returns are due within 48 hours from the pickup date unless other arrangements have been made and agreed upon. Thereafter, a $15 per day late fee will be charged to the credit/debit card on file if not returned upon the agreed return date/time.
We will set-up all tents, tent accessories, heaters, arches & backdrops for no additional fee. We are available to set up chairs, tables, linen, decor and other items for an additional set-up fee and only upon request. Our pricing does not include table & chair set-up.
OUT OF TOWN EVENTS
We do rent for out-of-town events. The delivery fee will vary depending on location. Multi day rates may apply.
PLEASE CHECK TO MAKE SURE YOUR
ORDER IS COMPLETE
We do our best to make sure your order is complete. If you discover any missing or damaged items upon receipt, please contact us immediately so that we can make a note on your account and make arrangements to replace the items if needed.
On return, linens must be dry to prevent mildew, free of any wax, food and placed in trash bag, PLEASE DO NOT TIE THE BAG, leave bag open to prevent mildew. Do not place wet or damp linens in plastic bags as this creates mildew. We ask that you scrape or rinse any food/dessert display items free of any food. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.
MISSING AND DAMAGED ITEMS
If we do notice missing or damaged items upon return/pickup of your rentals, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you within 48 hours of the return/pickup date, the replacement fees must be paid upon the receipt of an invoice. If any items can be located and returned within one week of your return/pick-up date, we will refund the full amount. Repair fees for damaged items must also be paid upon the receipt of an invoice. Any items considered un-rentable by Frenchy's Rentals LLC standards will be charged at full replacement value and asked to be paid upon the receipt of an invoice. The customer is responsible for all rental items from the time of delivery until the items are picked up. Be sure that all equipment is secure and protected from the weather while it is in your possession. We do charge for; broken, damaged or missing items, including packaging materials. We will charge a replacement fee for any linen that has burns, holes or any missing linen.
If the damage/replacement fee invoice has not been paid within 48hrs from the invoice date, the credit card number on file will be automatically charged.
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean and sanitized. No refunds are given for items that were not used during your event.
Customer shall be responsible for any and all damages of rental equipment not caused by ordinary wear and tear. With the exception of Linens: replacement fee will be charged for burns, holes, tear & candle wax damage.
Replacement Fees (price is per unit): White heavy duty plastic chairs ($15), White resin chairs ($25), Fruitwood chairs ($45), 4ft table ($40), 6ft table ($50), 8ft table ($70), 60inch round table ($160), Cocktail table ($80), Halfmoon sweetheart table ($100), FarmStyle sweetheart table ($110), Farm table ($300), 20x20 Tent ($1,700), 10x20 Tent ($500), 10x10 Tent ($200), 13x13 Canopy ($120), Heaters ($130), Dance floor replacement parts (price can vary), Arches ($300), Wine barrel ($110), Candy cart ($300), Large lanterns ($80), Mini lanterns ($50), Glass vases ($20), LED Candles ($25), Votives ($15) Signage ($30), Easel ($100) , just to name a few.
Customer shall be responsible for any and all damages of furniture rentals. If rain shall be a factor, we please ask that you move furniture to a secure covered area out of the rain.
Furniture damage/replacement fees:
Couch/Sofas-food or drink stains ($150), Tears/rips or broken ($350)
Lounge Chairs-food or drink stains ( $80), Tears/rips or broken ($200)
Rattan/Wicker Furniture-food or drink stains ($80), Crack or broken ($300-$500 price will vary on item)
Area Rugs-food or drink stains ($60), Tears/rips ($150)
Throw Pillows-food or drink stains ($25), Tears/rips ($60)
Coffee table- burn marks or broken ($150)
Side tables-burn marks or broken ($90)